Reviews

• Worst Embassy Suites I have seen

  Submitted on: 04/10/2009

  I usually enjoy staying with embassy suites. on average, they are very clean, hospitable, and enjoyable. this particular embassy had a host of problems. the air conditioning didn't work ...

  I usually enjoy staying with Embassy Suites. On average, they are very clean, hospitable, and enjoyable. This particular Embassy had a host of problems. The air conditioning didn't work as it should. (This is not a pleasant thing to experience in Florida.) The water heater went down for a few hours at peak "shower" time one morning. The air conditioner sounded like a DC-10 preparing for take off every couple of hours. The shower had mold and the room was very poorly cleaned and had a musty odor. I don't believe the floor had been vacuumed in quite some time. The indoor pool was freezing. On the other hand, the staff was friendly, polite and tried to fix the aforementioned problems but to little avail. I believe they were trying as best they could. The breakfast was good, as was the happy hour, but the layout is so terrible that the lines were very, very long. (An issue that we never have had at even busier Embassy Suites.) I have to admit that I was very shocked at the quality of this hotel and will never stay at this Embassy Suites again. This hotel is in dire need of rennovation and updates-choose another Embassy Suites in Orlando.

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• Wonderful Hotel and Staff

  Submitted on: 07/22/2008

  My family and i checked into this hotel and was impressed from the start. the staff was very friendly when we checked in and was willing to help us with ...

  My family and I checked into this hotel and was impressed from the start. The staff was very friendly when we checked in and was willing to help us with everything from our luggage to directions getting to Walt Disney World. The suite was like new and smelled fresh and clean. The beds were so comfortable that I wanted to sleep all day, but the kids wouldn't let me. Breakfast was great with so many things to choose from and we did get back one eveing in time to take advantage of the free drinks and snacks. We did catch the free bus to Universal Studios. The ride was about 45 minutes to go 2 miles, but it stopped at other hotels as well. I would definately stay here again. I don't think my kids would let me stay anywhere else.

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• Nice enough

  Submitted on: 04/29/2008

  Overall the place was ok. the breakfast was great, but we took the food back to our room and the dishes were still there when we checked out. maid service ...

  Overall the place was ok. The breakfast was great, but we took the food back to our room and the dishes were still there when we checked out. Maid service not very good, did not empty garbage and never left enough towels , also left dirty towels in the room. One bedroom suite was kinda small, but the beds were comfortable. We were asked upon check in if we wanted to put down a credit card for incidentals and they put a 50.00 hold on our credit card. Also a land line computer connection is a 250.00 deposit on your credit card for the cable. The atrium is beautiful and lots of restuarats close by. Also theme parks are close by.

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  • BusinessCenter
  • KidFriendliness
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• Great Experience

  Submitted on: 05/17/2007

  Excellent help and service at the front desk.everything was clean.the personnel cleaning the rooms were nice.the overall staff was great.this is a high class hotel.i ...

  Excellent help and service at the front desk.Everything was clean.The personnel cleaning the rooms were nice.The overall staff was great.This is a high class hotel.I am going back to Orlando in November and I am going to stay here.Thank you staff for the nice attitude and helpfulness.

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• Would Return

  Submitted on: 03/15/2007

  I would return to this hotel, it offered everything i needed. the only downfall was i accidentally selected a smoking room and when i arrived asked to be moved to ...

  I would return to this hotel, it offered everything I needed. The only downfall was I accidentally selected a smoking room and when I arrived asked to be moved to a non smoking room and the only thing they could offer me was a handicap room. I will be more careful next time when booking my room.

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