Reviews
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Very Positive Experience
08/16/2009My husband, me, grown son and daughter-in-law just spent a week here and have no negatives. the entire staff was extrememly pleasant and accomodating. the made to order ...
My husband, me, grown son and daughter-in-law just spent a week here and have no negatives. The entire staff was extrememly pleasant and accomodating. The made to order breakfast, managers reception was also excellent. The Echo outside eating was wonderful as well. The rooms were clean and quite soundproof. The surrounding area is a great place to visit as well. I would highly recommend this hotel for repeat visits!
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Snowboard trip/New Years vacation
01/04/2009I have 5 teen/young adult children. we have been staying at embassy suites for the last 10+ years at least once a year. we love it -- great breakfast, friendly ...
I have 5 teen/young adult children. We have been staying at Embassy Suites for the last 10+ years at least once a year. We love it -- great breakfast, friendly staff, great location , comfortable beds and of course the complimentary happy hour. We won't stay any place else when we come to Tahoe.
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Snowboard trip/New Years vacation
01/04/2009I have 5 teen/young adult children. we have been staying at embassy suites for the last 10+ years at least once a year. we love it -- great breakfast, friendly ...
I have 5 teen/young adult children. We have been staying at Embassy Suites for the last 10+ years at least once a year. We love it -- great breakfast, friendly staff, great location , comfortable beds and of course the complimentary happy hour. We won't stay any place else when we come to Tahoe.
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Embassy Suites was sweet
09/12/2008The staff was always courteous and helpful, especially when they found out this was our first trip to the area, offered information on places to visit and shop. the services ...
The staff was always courteous and helpful, especially when they found out this was our first trip to the area, offered information on places to visit and shop. The services were great, our rooms were always ready when we returned from walks and sightseeing. Room spacy and cozy, cleanliness good, housekeepers were always ready to assist us with extra pillows, blankets, towels and toiletries. The way we were treated far exceeds the value of the room. Check out was a breeze, no hitches. I would definitely stay at the Embassy Suites in Lake Tahoe, and will definitely look at other Embassy Suites abroad. Kudos to the staff at Embassy Suites Lake Tahoe.
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Embassy Suites, South Lake Tahoe, CA
08/28/2008When we arrived, we were given a room with 2 double beds even though our reservation had confirmed a king size bed. we called the front desk and explained the ...
When we arrived, we were given a room with 2 double beds even though our reservation had confirmed a king size bed. We called the front desk and explained the situation. We were told the hotel was completely booked and there was nothing they could do about it. On top of that, we were also told that, when you make your reservation through an Internet-based service , you get the ""leftovers."" That is the exact term used to describe their position. This was simply unacceptable. I explained that I was a Hilton Honors member and that I wanted to speak to a manager. About 5 minutes later, we were told they had located a room with a king size bed but that it was a smoking room (as was the room with the 2 double beds). We agreed to take it and then, a few mintues after that, they suddenly found a non-smoking king room. Funny, I thought the hotel was completely booked? Stand up and fight for what is right. Old fashioned customer service is a thing of the past. The more popular the destination, the less anyone seems to care anymore. I don't take crap from anyone anymore.
