Reviews
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A Mixed Bag
10/20/2009The experience had ebbs & flows to it. check in was not adventurous but it seemed to settle down after that. room service and overall experience was, good!
The experience had ebbs & flows to it. Check in was not adventurous but it seemed to settle down after that. Room Service and overall experience was, Good!
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Bad News if You Get Ill
06/16/2009This not the place to book a reservation if you should happen to get ill just before your trip! most hotels at least allow you to reschedule a trip with ...
This not the place to book a reservation if you should happen to get ill just before your trip! Most hotels at least allow you to reschedule a trip with a nominal charge, this hotel however will not, they charge you the total amount of your intended stay. Last week I was taken ill in the early am of the day I was to arrive at the hotel. I called travel website to change my arrival date, which they did, however, I was forced to pay for the night's stay anyway. The next day I was not feeling any better so I called travel website again to see if I could change my dates to the following week. I knew the charges were non refundable, I was not asking for a refund, just a change of dates. The hotel or travel website, not sure which, would not accommodate my request in anyway. So, I was stuck with a loss of the total amount. Their loss however, will/has resulted in much more. I did have to travel to the exact location this week and not as their customer. I will not book any future reservations at any Hilton or use travel website services in the future!
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Just one night
02/28/2009This hotel was part of an air-hotel-car package and was conveniently located. while we only stayed one night, we really appreciated the comfortable beds and quiet room (although ...
This hotel was part of an air-hotel-car package and was conveniently located. While we only stayed one night, we really appreciated the comfortable beds and quiet room (although on a Sunday night, there may have not been very many guests). We didn't use enough of the services to rate them, but did use the fitness facility and thought it was very nice.
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Misrepresented
02/10/2008I made a reservation for an accessible room, didn't have one when i arrived. i am handicapped, they couldn't get me a handicap room. arrived in room, someone ...
I made a reservation for an accessible room, didn't have one when I arrived. I am handicapped, they couldn't get me a handicap room. Arrived in room, someone had been in there and used washcloths, bed was sat on and a newspaper was in room (had been read). Hotel front desk gave me meal vouchers, they said that I was put on the executive floor because they couldn't give me the room I reserved. That still didn't help me get up off the toilet (handicap toilets are higher). Now what?
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Housekeeping
06/27/2007I stayed in this hotel while in durham for a wedding. every thing was great except for what happened after i checked out of the hotel. i left my dress ...
I stayed in this hotel while in Durham for a wedding. Every thing was great except for what happened AFTER I checked out of the hotel. I left my dress by mistake in the hotel room closet. The room had been cleaned by the time I called the hotel. I was informed by the hotel & housekeeping managers that there was NO DRESS in the closet. The room was not rented the next day, so the only person(s) in the room after I left was housekeeping. Somewhere in NC, a woman is walking around with a beautiful BCBG dress. I expected more from Hilton hotels. They've lost a loyal customer. :-(
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