Reviews

• Loved It

  Submitted on: 10/07/2009

  Was in edinburgh for the fringe festival, which happened to fall on my birthday weekend. my husband (back in the us) surprised me with a night at the ...

  Was in Edinburgh for the Fringe Festival, which happened to fall on my birthday weekend. My husband (back in the US) surprised me with a night at the Balmoral for myself and friends and it was one of the best gifts ever. The service, decor, and views are breathtaking. Thanks so much Balmoral!

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  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
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• An Excellent Hotel

  Submitted on: 03/25/2008

  We are new zealanders currently living in new york and were looking for a weekend away at easter.
  this is a top quality hotel. staff were unfailingly polite, attentive ...

  We are New Zealanders currently living in New York and were looking for a weekend away at Easter.
  This is a top quality hotel. Staff were unfailingly polite, attentive and helpful; upon arrival, whenever we returned from excursions, and upon departure. (We often find that hotels, having got your money, often fail to help you with baggage upon departure). Rooms are clean, well-appointed and spacious, with high ceilings that make them feel even more spacious. Bathrooms are spacious, clean and have quality fittings. The lobby is attractive and welcoming with an open log fire blazing. We ordered room service on two occasions and both times the service was excellent, with the food well presented, even to the extent of an orchid being placed on the trolley. On the Saturday night we dined in the brasserie, and we found the menu comprehensive, with an emphasis on local food, including salmon, venison, lamb and haggis. The quality of the food was excellent. However, although the service was attentive when we first arrived in the restaurant, it fell down towards the end of the evening when the restaurant became full and the staff appeared to become overwhelmed by the numbers dining. Perhaps this is one area the management could look at. The hotel is in an excellent central location, and the building itself is a landmark building and very beautiful. I would recommend this hotel to anybody willing to pay a bit more to achieve a quality experience.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • KidFriendliness
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