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Overrated
08/07/2007This hotel needs to modernise its service facilities. the front desk is in a tiny corner of the lobby and the beleaguered staff, while making valiant efforts to cope with ...
This hotel needs to modernise its service facilities. The front desk is in a tiny corner of the lobby and the beleaguered staff, while making valiant efforts to cope with the sheer volume of guests, are just too few to manage. When we checked in, bags were piled all around the entrance and it was a fifteen minute wait in line just to get to the desk. Personalised service under such circumstances is impossible. When we finally checked in, we got to the room only to find it wasn't ready. We took a long walk but when we came back 45 minutes later it still wasn't ready. There was a sour smell coming up from the drain in the bathroom that never went away. We had an amazing view of the lagoon which sort of made up for the initial bad experience and the terrace restaurant had a delicious -- although very expensive -- breakfast buffet. All in all, however, this hotel disappointed. It's a shame because it wouldn't take much to hire more staff and provide them with facilities to serve clients better.
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Truly a Palace....
08/09/2006Absolutely magnificent. the staff actually left a hand and foot in the room in case we needed anything. i suppose there may be nicer places to stay, but i've ...
Absolutely magnificent. The staff actually left a hand and foot in the room in case we needed anything. I suppose there may be nicer places to stay, but I've never even seen a photo of such a place. The Danieli is a 14th century palace with an impressive history. The location is perfect - directly in front of a waterbus stop, about a 3 minute walk from San Marco's Square, and right on the lagoon. The hotel did not adequately accomodate a third guest (a child), but we were still very comfortable. If the city weren't so fantastic, it'd be very difficult to leave this hotel.
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Not a luxury hotel
06/25/2006This is supposed to be a starwood luxury property and i think it's 5 star rating should be re-eavaluated. our room had stains on the furniture & carpet and ...
This is supposed to be a Starwood Luxury Property and I think it's 5 star rating should be re-eavaluated. Our room had stains on the furniture & carpet and the walls were in dire need of paint. The hotel staff was aloof and unhelpful until we threated to leave...........I would not recommend this hotel to any traveler who wants a 4 or 5 star hotel!
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cpc
Nice hotel but need something more...
Nice hotel but need something more...
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