Reviews
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Clean and friendly hotel
08/07/2009We stayed here one night on our way to the west coast. the staff was helpful and the room was clean. we would stay here again.
We stayed here one night on our way to the west coast. The staff was helpful and the room was clean. We would stay here again.
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Excellent Stay
12/30/2008Check-in was a breeze, with fresh cookies no less. front office staff was pleasant, helpful and responded quickly to our questions. except for two burned out light bulbs, the ...
Check-in was a breeze, with fresh cookies no less. Front office staff was pleasant, helpful and responded quickly to our questions. Except for two burned out light bulbs, the room was clean, well appointed and exactly what we asked for when we made the reservation. They served a full breakfast that was good and filling and we would stay there again.
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Great Customer Service
09/19/2007I was extremely impressed by the customer service we received. there was a problem with our room and in the morning when we were checking out we asked for the ...
I was extremely impressed by the customer service we received. There was a problem with our room and in the morning when we were checking out we asked for the manager to make a complaint. The manager was not in at the time but the woman behind the desk was very helpful and made me feel very confident that we would be taken care of. The manager contacted us by phone after we had returned home. What I had expected to turn into a big fight turned instead into a very pleasant experience. We were treated with respect and generously compensated for our inconvenience. I wouldn't stay anywhere else in Glenwood springs after this weekend because I would not have the same level of confidence in the service I would receive.
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