Reviews
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Short but Sweet
08/17/2008Nice place, awesome people. the construction was awful, but we finally made it there after an hour of driving around and the front desk navigating us there by phone. unfortunatly, ...
Nice place, awesome people. The construction was awful, but we finally made it there after an hour of driving around and the front desk navigating us there by phone. Unfortunatly, we got there at 1:00am and left at 9:30am, but if we were going back to Cleveland we would stay again.
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Where's the hotel?
07/18/2008Once i got in the room, i was relieved and comfortable. but getting there was stressful. euclid, the road it is on, is all torn up and getting to the ...
Once I got in the room, I was relieved and comfortable. But getting there was stressful. Euclid, the road it is on, is all torn up and getting to the hotel seemed impossible.There weren't any signs or indication on how someone who is going to this hotel could enter from Euclid. I had to call the hotel and get directions around the mess. Once I got in, the front desk was extremely understaffed, the gentleman who waited on me was apologetic and handled the situation well. There was also constuction on in the front of the lobby. The valet was such a gentleman, I was so happy to get someone who spoke English well and helped me to my room. I thought the $16 charge for valet service was very high. Getting my car each day was awkward and the valet service seem irritated, and communication was difficult. But, I was alone at the hotel, and having the valet service was indeed safer than having to walk to a parking garage. The daily $10 charge for the internet was too high, for a pricey hotel, internet service should be part of the hotel fee. BUT, the room was an absolute dream. I slept very well, which is extremely important to me.
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Parking
07/17/2008Only valet parking for $15 per day. it took almost an hour for them to bring us our car on the second day because they had blocked it in and ...
Only valet parking for $15 per day. It took almost an hour for them to bring us our car on the second day because they had blocked it in and had to move many other cars to get at it. They told us it would only take 15 minutes. No one told us beforehand that the entire area was under construction and we spent over half an hour trying to find the driveway into the place. It is not in a good area, we saw a druck staggering down the middle of the street.
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Nice but disappointing housekeeping
09/21/2007My family enjoyed the suite, the location and the wonderful restaurant tip from the front desk. also, the 'no smoking policy" is great--it smelled "fresh" and the windows even ...
My family enjoyed the suite, the location and the wonderful restaurant tip from the Front Desk. Also, the 'no smoking policy" is great--It smelled "fresh" and the windows even open slightly. However, the housekeeping dept was disappointing (we had to continually ask for decaf. tea and coffee; when our third party arrived, had to constantly ask for addt'l sheets for the sofa bed and only had two coffee cups; and then we encountered a toilet snafuu). We paid for valet + tip each time car was delivered, but we could see it from our window. But all said, it was a very nice suite, the employees were friendly and we will stay there again.
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price too high for what you get
06/09/2007The only good thing about this hotel is the location but you pay for that. for the proice it should at least include a breakfast and parking plus they don' ...
The only good thing about this hotel is the location but you pay for that. For the proice it should at least include a breakfast and parking plus they don't tell you anything and are not very helpful.
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