Cafe La Fiesta is a convenient, onsite destination for international breakfast, lunch, and dinner fare. Mezzanotte offers Italian cuisine. 24-hour room service is available. The Lobby Bar is a casual, lively destination for cocktails and conversation.

Guest services include a 24-hour front desk, ice and vending machines, currency exchange, safe deposit box, shoeshine, complimentary parking, valet parking, wake-up calls, babysitting, luggage hold, a business center, six meeting rooms, a doctor-on-call, complimentary newspaper, a gift/ sundry shop, multilingual staff, and same-day laundry and dry-cleaning valet. For air transportation, the Hermanos Serdan airport is approximately 11 miles from Puebla.

There are 150 rooms, including six suites, on nine floors. Room types include Double, King, and Junior King Suite. Non-smoking rooms and one room equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, television, and trouser press.