Reviews
Write a Review-
Great Price, Horrible Check in Lady
06/11/2009We have stayed at this hotel on two separate occasions this year and it is an excellent hotel for the price. we had major issues with check in this last ...
We have stayed at this hotel on two separate occasions this year and it is an excellent hotel for the price. We had major issues with check in this last occasion however. We had booked two rooms at the same time and paid with one card. A few days before check in we discovered the other party going with us would be at the hotel before us so we called to make the arragements with the online travel website to change the name so they wouldn't have any problems. Everything was suppose to be taken care of but when the party arrived they would not let them check in. We had to call the online travel company twice and stay on the phone until the hotel recieved a ""fax"" with the name change. This took a total of and hour and 45 mins until they were able to get into the room. When we finally arrived about 4 hrs later there was a different check in staff who we super friendly and didn't make us get the other party to check in (we changed the names on both rooms just in case). We think it was just one lady who had power issues. The restaurant buffet is not worth the money so skip that and head to shoneys, better yet got to the Pancake Pantry and try the crepes...YUM! Awesome room and very clean, we enjoyed that the rooms were connecting too. We also had two trucks with motorcycle trailers and the security people had an area roped off for us and some tour buses that were there. Very nice and right outside or building. Just get past the check in people and you'll have a lovely time.
-
River Terrace
04/14/2009The hotel is older, but this is the third time we have stayed here when in gatlinburg. it is clean, the employees friendly and it is a nice family place ...
The hotel is older, but this is the third time we have stayed here when in Gatlinburg. It is clean, the employees friendly and it is a nice family place to stay. I highly recommend it!
-
Horrible-Gatlinburg TN
10/29/2008I would not stay in this place again. the only things that was nice about this place was the view and the bed was comfortable. we had horrible service from ...
I would not stay in this place again. The only things that was nice about this place was the view and the bed was comfortable. We had horrible service from the staff. Not only that we also had to wait thirty minutes past the check in time and the room we got was not the room that we orginially asked for.We also had towels that had awful looking stains on them and the mirrors were dirty. It was very out dated, had a door ajoining to both rooms on either side of us as well as a GLASS door with blinds to cover it at night...... who has a glass door at a hotel or ""resort""! This in my eyes was not safe at all. The locks were not even sturdy when you locked the door.
-
Would not stay at this hotel again
07/29/2008This hotel needs a lot of repairs one of the beds was broke and the other bed had a huge dip in it.the bath tub would not drain, the ...
This hotel needs a lot of repairs one of the beds was broke and the other bed had a huge dip in it.The bath tub would not drain, the bathroom sink would not drain, one of the pools was broke the other one was not heated and the hot tub was broke
-
Vacation July 08
07/27/2008Hotel is rated best for location and security. i have stayed here many times but don't expect much from the rooms. they need to be updated in furniture,carpet, ...
Hotel is rated best for location and security. I have stayed here many times but don't expect much from the rooms. They need to be updated in furniture,carpet, and overall appearance. One of the pools was closed and the hotub was out of order. The front desk was excellent and very friendly. Location is everything for this site.
