Reviews
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Great Hotel
08/22/2009The rooms were very clean. i was glad they still had smoking suites available. will stay ...
The rooms were very clean. I was glad they still had smoking suites available. Will stay again
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Customer Service
03/04/2008This was a decent place to stay. the suite style room worked well for us, with two small children. we had enough room and were comfortable during our stay.
...This was a decent place to stay. The suite style room worked well for us, with two small children. We had enough room and were comfortable during our stay.
I would however suggest that the hotel work a little more on their customer service skills.
We got the "bum's rush" out of our room at check-out time. As a family with two small children it takes us some time to load our vehicle. As we were departing the room the housekeeping staff showed up and began to clean the room. This included removing our stuff from the room, when the maid picked up my purse I was uncomfortable to say the least.
I reported the experience to the desk and received not much of a response. I suppose the fact that we were departing guest, they didn't feel compelled to respond to my issue.
I thought that most businesses were built upon repeat customers...I'm not sure we would stay here again. -
We'll give it another chance
07/05/2007We stayed here last summer, and our stay this year was not quite as pleasant. batteries were missing from tv remote, and alarm clock was missing. we requested linens for ...
We stayed here last summer, and our stay this year was not quite as pleasant. Batteries were missing from TV remote, and alarm clock was missing. We requested linens for fold-out sofa and had to go get them ourselves from the desk. When we returned to the room, we realized they'd only given us 1 sheet and 6 pillowcases! Front desk service needs improvement!
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GREAT HOTEL
03/29/2007We decided to stay here because of other reviews, this hotel is where i will stay whenever i visit atl. we came for a concert only stayed 1 night in ...
We decided to stay here because of other reviews, this hotel is where I will stay whenever I visit ATL. We came for a concert only stayed 1 night in a 1br suite for the same price as a reg. room rate. the brkfst was good,the room clean,the staff nice. U cant go wrong w/ this hotel... and its only 10 min. from dwntwn
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BEWARE!
03/27/2007If you travel with pets, beware. this hotel does not list its ""pet policy"" in the lobby (they have a sign that says ""pet policy in effect"")... what this means ...
If you travel with pets, beware. This hotel does not list its ""pet policy"" in the lobby (they have a sign that says ""Pet policy in effect"")... what this means is that if you have a dog under 25 pounds, they will charge you $150 at the end of your stay, and over 25 pounds, $250! Clearly, they try to sneak this charge in, because if it were stated, who on earth would pay that? There is a vet clinic a couple of doors down that you could board your pet at.
