Reviews
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Worst Managment Staff Ever
04/06/2009I am a frequent world-wide traveler and this hotel had simply the worst customer service! you really do get what you pay for. the hotel's evening staff has ...
I am a frequent world-wide traveler and this hotel had simply the worst customer service! You really do get what you pay for. The hotel's evening staff has obliviously no control or management skills. The continental breakfast included some stale bagels and awful coffee. There was no parking in the hotel's two parking lots. The hotel's parking fills up with college club hoppers. If you want a spot, plan on waiting till after 1:30am. The manager is extremely argumentative and condescending.
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Worst hotel stay ever
03/29/2009This may be the worst hotel experience i've ever had. when we arrived, many things in the room were not working (lights, phone, tv remote) and it took hotel ...
This may be the worst hotel experience I've ever had. When we arrived, many things in the room were not working (lights, phone, tv remote) and it took hotel staff almost 24 hours to address after repeated phone calls. The rooms are old and dirty (had to look behind the bed to plug in the phone, which was why it was not working--big mistake--disgusting) and the pool and hot tub shown are not in working condition. The worst part of the entire experience--we were charged for our stay twice. We paid in advance with online travel website and confirmed that we had paid in advance when we checked out. A day later I noticed my credit card, which we had to put down upon check-in, had been charged. We stayed there more than a week ago and I have spoken with a manager several times and they still have not managed to reimburse the charges. So many reasons to stay somewhere else--we'll never go back.
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Nice, older hotel
03/26/2009The regency hotel downtown is a nice, older hotel right in the center of downtown. the only complaint we had was that the air/heating system didn't seem to ...
The Regency Hotel Downtown is a nice, older hotel right in the center of downtown. The only complaint we had was that the air/heating system didn't seem to work well. The room was really warm and when we called down to ask for some additional pillows, the gentleman who brought them up showed us how to open the vent above the door to let in some of the air from the hallway. That worked well as the hallway was air conditioned, however, it also let in all the noise of everyone walking in the hallway. The staff was very courteous, the room was comfortable and clean. The breakfast was adequate and the location was wonderful. All in all, a place I would recommend.
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3 star NOT
12/19/2008This hotel is in no way shape or form a 3 star rating. the rooms were crowded and cramped, carpets dingy and stained, furniture chipped, fixtures rusty, and half of ...
This hotel is in no way shape or form a 3 star rating. The rooms were crowded and cramped, carpets dingy and stained, furniture chipped, fixtures rusty, and half of the plugs were falling out of the electrical outlets. The other half of the electrical outlets didn't work at all. Other then the sheets being clean and the staff being friendly there is nothing else good to say about this place. They call it a three star rating so they can charge more for a two star room. What a rip-off. I know what a three star hotel room is and this isn't it because I stopped staying at anything less than a three star room several years ago and this is the first time a room didn't measure up to a three star rating.
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Noisy and Dirty
11/07/2008We left even though we were booked for four days because the room was so dirty. hair on the sheets, springs sticking out of the beds, sticky carpets in the ...
We left even though we were booked for four days because the room was so dirty. Hair on the sheets, springs sticking out of the beds, sticky carpets in the rooms, dirty shower, what looked like a throw-up stain on a chair at the little table, no A/C and the non-smoking room smelled of smoke.
