Important Hotel Information
- Please note that this property offers both all-inclusive and room only categories. Please choose the appropriate all-inclusive/inclusive room category if you would like for your stay to include meals, beverages and additional offers specific to the hotel. All-inclusive programs vary by hotel, please see hotel description for details. The price listed for room categories not designated as all-inclusive reflects only the room rate, tax and fees and will not include meals or beverages
Reviews
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Beautiful hotel, wonderful rooms, clean, elegant
08/16/2009I loved this hotel, would stay there again in a heartbeat!!!beautiful hotel, wonderful rooms, clean, ...
I loved this hotel, would stay there again in a heartbeat!!!Beautiful hotel, wonderful rooms, clean, elegant
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Relaxing
03/13/2009We loved the hotel very small and close to all shopping malls. everyone was helpful and very freindly. food was excellent drinks were very good (not strong enough). be ready ...
We loved the hotel very small and close to all shopping malls. Everyone was helpful and very freindly. Food was excellent drinks were very good (not strong enough). Be ready to climb stairs no matter where you go in the hotel. Only bad thing about stay is after 2 p.m. you get no sun, Beach Palace beside the Avalon blocks the sun from pool and beach. Also, very little beach area the tide was way up and you could barely walk the beach area. (which that was happening all along the beach not just Avalon Grand). At this hotel and both the others we were never bothered by Time Share people. That was nice. (We visited all the Avalon Family hotels). Avalon Grand was the nicest of them all with the friendiest and helpest staff. We have a Ocean View Studio which was very nice and big with 2 full size baths and huge balcony to sit at and enoy the ocean view. It is a very quite and friendly place to stay. We would stay again.
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Relaxing
03/13/2009We loved the hotel very small and close to all shopping malls. everyone was helpful and very freindly. food was excellent drinks were very good. be ready to climb stairs ...
We loved the hotel very small and close to all shopping malls. Everyone was helpful and very freindly. Food was excellent drinks were very good. Be ready to climb stairs no matter where you go in the hotel. Only bad thing about stay is after 2 p.m. you get no sun, Beach Palace beside the Avalon blocks the sun from pool and beach. Also, very little beach area the tide was way up and you could barely walk the beach area. (which that was happening all along the beach not just Avalon Grand). At this hotel and both the others we were never bothered by Time Share people. That was nice. (We visited all the Avalon Family hotels). Avalon Grand was the nicest of them all with the friendiest and helpest staff. We have a Ocean View Studio which was very nice and big with 2 full size baths and huge balcony to sit at and enoy the ocean view. It is a very quite and friendly place to stay. We would stay again. C & J Nichols
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Intimate
02/25/2009This hotel is on the small side for cancun standards. the food is buffet style at both restaurants and the mexican restaurant was only open three days a week when ...
This hotel is on the small side for Cancun standards. The food is buffet style at both restaurants and the Mexican restaurant was only open three days a week when we were there. Kelly's bar wasn't open at all when we were there. The bar service was not very good, there were many drinks that they could not serve due to either not knowing how to make or not having ingredients. The Avalon Reef is a timeshare and if you go there to enjoy Isla Mujeres expect the timeshare sales people to be on you. This was a decent hotel for $ a night, mostly due to location and if you desire a smaller hotel. Don't expect a resort becuase that is not what this is. If you want a hotel with sit down restaurant service this isn't the place. If you want a place where the bar service includes waiters to circulate and bring drinks this is not it. I would say this is no more than a three star hotel with two star resort amenities. Also, the front desk is absolutely of no help if you have problems with your arrangements as I attempted to call them four times in two days during my stay and never spoke to anyone. The concierge was helpful in arranging a trip to Chichen Itza but referred us to the timeshare when we wanted to go to Isla Mujeres.
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What a dump...2 stars if that !!
02/15/2009This was to be our last day in mexico so we wanted a place on the beach with airport transportation. we got in to our room which had a strong ...
This was to be our last day in Mexico so we wanted a place on the beach with airport transportation. We got in to our room which had a strong sewage smell and dingy lighting but figured that we wouldn't be spending much time there as our flight left in the early morning so we would just head down to the pools and the beach The safe in the room was broken. When we called down to the desk the said they didn't offer that service anymore because people kept forgetting there keys and they did not offer any other solutions to lock up our valuables.We took all our stuff down to the pools to discover both pools were in the shade, a the beach was inaccessible and the entrance to the beach had been boarded up with plywood. At the desk we ask how to get to the beach and the clerk just motioned to go down a few buildings. We walked down to the another Avalon hotel and had to scale down the side of a building to get to the beach which was littered with debris and had no place to sit. We finally gave up and returned to the desk and asked about the airport transfer. They said they required 72 hours notice and that we would have to call a cab. Upon returning to our room we noticed the toilet leaking water on the floor. We had already unpacked our stuff and did not want to change rooms as we were leaving in a few hours. We just put down one of the shabby old towels around the toilet. The shower curtain was a foot short and there was water all over the floor when you got out. Not worth the money or time.
