Cafe La Fiesta is a convenient, onsite destination for international breakfast, lunch, and dinner fare. Room service is available from 7am-11pm each day. The Pool Bar is a casual destination for light meals, cocktails, and conversation.

Guest services include a 24-hour front desk, babysitting, ice and vending machines, currency exchange, safe deposit box, shoeshine, complimentary parking, valet parking, wake-up calls, luggage hold, a business center, two meeting rooms, gift shop, a doctor-on-call, complimentary newspaper, multilingual staff, and same-day laundry and dry-cleaning valet. For air transportation, the Veracruz airport is approximately 25 minutes' drive from the hotel.

There are 100 rooms, including five suites, on four floors. Non-smoking rooms and one room equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, television, and trouser press.