Important Hotel Information
Please note that this property offers both all-inclusive and room only categories. Please choose the appropriate all-inclusive/inclusive room category if you would like for your stay to include meals, beverages and additional offers specific to the hotel. All-inclusive programs vary by hotel, please see hotel description for details. The price listed for room categories not designated as all-inclusive reflects only the room rate, tax and fees and will not include meals or beverages.
Reviews
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Should have went home!
08/30/2009My wife and i have a home in playa del carmen its unfurnished so what we do is stay at hotels that are relatively inexpensive when we get in to ...
My wife and I have a home in Playa del Carmen its unfurnished so what we do is stay at hotels that are relatively inexpensive when we get in to Cancun . So this time we stayed here, just to change things up a bit. Bad choice it was under construction. The hotel doors slam shut from the wind that permeates through the hotel. The staffers don't have there own separate elevator because it seems I was on the elevator at least 3 times with Housekeeping and their cleaning products. I get enough of that at work. That stuff does a job on your lungs and nostrils. Engineers and architects need to go back to the drawing board on this hotel. I can get some of them some from Georgia Tech where I work. Don't get me wrong for the money it was what I expected but the charge for water and every piece of snack you can think of is a bit much. They were free in Mexico City and Cozumel.
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Cancun trip July 26th- Aug. 2
08/06/2009I stayed at the kyrstal for my trip to cancun and it was great!!! my room had a great view of the ocean. the room was very clean, the staff ...
I stayed at the Kyrstal for my trip to Cancun and it was great!!! My room had a great view of the ocean. The room was very clean, the staff came everyday to change the bed linens and clean the room. My check in was a little lengthy but that's because I arrived before the 3 p.m check in(even though I feel that the reservations were made ahead of time I should have beenable to check in when I arrived) The staff was courteous and helpful if you had any questions about hte cruises they offer daily. All in all it was great and I will surely stay at this hotel again. It's also within walking distance of everything from food to clubs-GREAT LOCATION.
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Amazing
06/27/2009I don't know what this no beach comment was about but they have a nice beach, beautiful hotel, it was under construction but that didn't interupt our vacation, ...
I don't know what this No beach comment was about but they have a nice beach, beautiful hotel, it was under construction but that didn't interupt our vacation, Food was great, service was great, and The all inclusive..... shooot... Asume! I loved it. Its next to all the night life. the best vacation i've had yet!
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Appalling Hotel
04/09/2009This hotel has no beach and my girlfriend got food sickness after eating there. the hotel seems to be eternally under renovation. there are many alternatives in cancun, do yourself ...
This Hotel has no beach and my girlfriend got food sickness after eating there. The hotel seems to be eternally under renovation. There are many alternatives in Cancun, do yourself a favor and choose another resort. Also, be very cautious of the timeshare sharks at this hotel they are everywhere.
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Beware of Timeshare Traps
03/19/2009Do not attend krystal timeshare meetings because you love cancun or want to get free tix to attractions, major mistake! they waste a lot of your precious vacation time trying ...
Do NOT attend Krystal timeshare meetings because you love Cancun or want to get free tix to attractions, major mistake! They waste a lot of your precious vacation time trying to sell you timeshares. They promise you the moon and offer you lots of incentives especially when you turn down their initial offers. The next thing you know is you sign the stupid contracts without reading all the fine lines and make sure the things they promise you are in the contracts, and find out the hard way when you get home. For instance they promise everyone they pay for you 2 years RCI membership; in reality they give you the stupid Krystal membership. They also promise to give you x number bonus weeks which you won't find in your contracts, etc. Other than this the hotel is just OK. I found better deals and values with all-inclusive hotels further south (e.g. Solaris)
