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Go somewhere else
08/09/2007The customer service at esa was absolutely appalling. my room was not cleaned for two weeks, even after i complained. several times the hotel shuttle forgot to pick me up ...
The customer service at ESA was absolutely appalling. My room was not cleaned for two weeks, even after I complained. Several times the hotel shuttle forgot to pick me up and left me in outside over 100F heat, once for over two hours. They refused to send a taxi to pick me up, and did not even apologise for their poor service. I moved to a different hotel as soon as I could.
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HASH(0x5f05608)
06/13/2007The room they gave us was not clean...bed not even made, rqstd non-smoking due to serious allergy room 2 supposed to be non smk, room 3 the only ...
The room they gave us was not clean...bed not even made, rqstd non-smoking due to serious allergy room 2 supposed to be non smk, room 3 the only one left still reaked of smoke. Toilet did not flush, when front desk contacted he said ""what do you want me to do about it"" I rqstd a plunger that was worthless. Next morning they used a snake, did not clean the toilet or the floor after. On the day they cleaned, they still did not clean the toilet. Because it was booked as a package I did not think I could change hotels. Oh & they tried to kick us out 3 days early because of a clerical error!
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