Reviews
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Great location
08/18/2009Nice hotel, nightclub music was loud during weekends. great fitness room. perfect location across street from hyde park. tube station very close. resturants were expensive.
Nice hotel, nightclub music was loud during weekends. Great fitness room. Perfect location across street from Hyde Park. Tube station very close. Resturants were expensive.
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The Cumberland disappointment
07/19/2009The check-in queue was very long and upon reaching the desk no check-in was able to be done due to no rooms available. left bags with concierge came ...
The Check-in queue was very long and upon reaching the desk no check-in was able to be done due to no rooms available. Left bags with concierge came back several hours later to only queue again for another hour. To top it off, I was under the impression of staying in the hotel, but then was told I was not in the hotel building itself but at the next building along. I had no assistance to get the suitcases to the next building and had to struggle getting my bags to the next building across the street and up a few number of steps. The Receptionist at the building saw I was struggling and didnt even get off her seat to help open the door. No guidance to the room, unless you asked - so another words no "Welcome" or acknowledgement and assistance as I had to get my own bags to the 6th floor room. During the stay I received at 1am a call from someone saying and in these exact words "you order room service" in which I replied "no" and he just said "oh" and hung up. The room itself was adequate and fine. The service, however, at the reception in the building was appalling - rude and not helpful at all. Concierge Team were fine, but I wasn't staying in the actual hotel itself - but I could not fault them. They were the only ones that could call themselves proper hotel staff - who were using their initiative to help people waiting at their desk and going up to people to help them - so I do commend the Concierge Team. Would stay again and give another chance due to good location. General Manager do something about the issues!!
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Excellent stay
05/28/2009Location right at marble arch and hyde park was outstanding. right beside tube station. took a little while to check in and check out, but other than that the experience ...
Location right at Marble Arch and Hyde park was outstanding. Right beside tube station. Took a little while to check in and check out, but other than that the experience was outstanding. Hotel's location is geat and I would definately stay again when in London...
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Good Hotel
04/20/2009I recently stayed at this hotel when i was in london. it is very nice and i would recommend it to anyone looking for a nice hotel in london. it ...
I recently stayed at this hotel when I was in London. It is very nice and I would recommend it to anyone looking for a nice hotel in London. It has an excellent gym for and is located very convenient to the Marble Arch tube stop. Would definitely stay again and would have my friends and family stay here too.
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Gem of a hotel! Great location! Great Lounge!
09/22/2008I was so excited when i walked into this very hip hotel. the lobby, restaurant and public area were beautiful with very smart decor. the rooms are typical london size, ...
I was so excited when I walked into this very hip hotel. The lobby, restaurant and public area were beautiful with very smart decor. The rooms are typical London size, on the smaller side, but certainly cozy. Nice flat screen tvs, comfortable bed, good hairdryers... Cumberland is centrally located just near Marble Arch tube and all the shops.
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