Important Hotel Information
- Please note that there is a resort fee in the amount of 3.10 per room per night inclusive of tax that will be collected by the hotel at check in.
Orlando Metropolitan Express Hotel
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from $22.06 USD
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Reviews
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An Okay Hotel, Nothing Spectacular
06/05/2009I know many people write reviews and depending on the type of person they are or what they were expecting determines their outlook on their stay. well, i was hoping ...
I know many people write reviews and depending on the type of person they are or what they were expecting determines their outlook on their stay. Well, I was hoping for the best and preparing for the worst! I got a little closer to the worst then the best. We stayed in rm 418 but was quickly moved to rm 318 after the shower was backed up. They changed our room immediate but the ""okay"" title for the hotel quickly downgraded. However, we were there to go to Universal and Wet n Wild and that purpose was served. The hotel is an EXCELLENT location to Universal and across the street from Wet n Wild (which we walked to and I am NO walker, thats to explain how close it was). The hotel is also perfectly close to the night life! Every store you could think of is in near distance. Stores such as walgreens, KFC, TGIF, shoe stores, clothing stores, red lobsters, olive garden etc just to name a few. We literally had a variety of dining choices and was able to run to the store to get anything we left behind when packing. The hotel staff was okay but often took longer than usual to answer the phone and towel requests were dragged out! The halls did smell damp at times but it rained for our entire stay and people were coming in soaked. The hotel definitely needs to upgrade. The location is excellent but the overall appearance of the hotel is under average at best. We made the best of our stay as most people who stay there have to do, but if you are looking for a luxurious hotel stay DO NOT stay there. If you are there to enjoy the parks this is an option!
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Roach in the room
03/29/2009First, there was a huge black moth on the curtain and later on there was a roach crawling across the night stand. second, the handle on the bathroom door was ...
First, there was a huge black moth on the curtain and later on there was a ROACH crawling across the night stand. Second, the HANDLE ON THE BATHROOM DOOR WAS BACKWARDS. I don't know why. Maybe, if your kid misbehaved you could lock them in there. Ridiculous. Third, the TOILET RAN 24/7. Well, It would run for about a minute then shut off for around 10 seconds then start again. We got use to it but if you're a lite sleeper it would drive you crazy. Fourth, housekeeping tried opening the door at 10:11am. No, wait, HOUSEKEEPING DID OPEN THE DOOR AT 10:11AM. If we hadn't had the latch on she would've come in. Check out isn't until 11am, why was she there? Fifth, they give you a paper when you check in with a map of the hotel, check in/out times, and other info. It does say if you need to extend your check out time to call the front desk. I called the front desk to politely ask just that and before I was finished the front desk clerk was already saying no. SHE WAS WASN'T EVEN NICE ABOUT IT. Sixth, we later found out that we had left a set of keys in the nightstand. To make a long story short, housekeeping found them but HOUSEKEEPING HAD ALREADY LEFT AND NOBODY HAD A KEY TO HOUSEKEEPING TO GET OUR KEYS BACK. WE DIDN'T GET THE KEYS BACK UNTIL THE 3RD TIME WE WENT BACK TO GET THEM. Thank god we live near the area. The best part about staying here is there's a Twisty Treat across the street. GREAT ICE CREAM, HORRIBLE HOTEL.
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Keep looking!
03/24/2009The hotel is in a good location. the room price is good. that is where the good news ends. the rooms are not clean - old and musty. towels and bed ...
The hotel is in a good location. The room price is good. That is where the good news ends. The rooms are not clean - old and musty. Towels and bed sheets had hairs on them that were not ours! Customer service is minimal. Would look elsewhere for a bargain.
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room clean staff need to be more friendly
03/13/2009The first night we arrived the room was super clean the front desk was super friendly. but i booked the hotel w pool view and when i got there they ...
the first night we arrived the room was super clean the front desk was super friendly. but i booked the hotel w pool view and when i got there they gave me a parking view when i went to ask why they told me all they had available was one with a connection door which at the moment i was okay but if i booked the reservation with a week in advance they should realize it. the next day we left the room early and when we came late at night the room wasnt clean and we had no clean towel i called the front desk again and the lady was really rude she told me we had a not disturd sign which we didnt to be more honest i never saw that sign in the room. i ask for clean towels which she said she was going to send and never did we had to use our beach towel. i called back 2 hour later and they told me they had no room cleaning at that time and we had to wait till teh morning. i will never stay here again. the hotel is good for the price and clean but the service personal should be more friendly
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NOT WILL BE STAY THERE AGAIN, !!!!!!!!!!!!!!!!!!!
03/09/2009Well is too many things, the person that work in the front desk have a bad attitude with the customers and she is soo rude, i went there for just ...
Well is too many things, the person that work in the front desk have a bad attitude with the customers and she is soo rude, i went there for just one day coming from miami FL, and i was waiting the same thing that i saw at the pictures. the carpet between room is nasty, the room smell like old, went i came in, a lot of advertisement for pizza was inside the room on the floor and a/c was sound loud but no cold air jajajajaajja, ohhhh and the last one, i went in the bathroom and the toilet was broke, no refill water in the tank, after all this things i decide never come back there, spend 20 $ more, and im sure you will find someting better......
