Cafe La Fiesta is a convenient, onsite destination for international breakfast, lunch, and dinner fare. 24-hour room service is available. The Snack Bar offers daytime snacks and beverages. The Swim-Up Bar lets guests order refreshments without even leaving the pool. For cocktails and lighter fare, head to the Lobby Bar each evening. The Lobby Bar features live entertainment every night but Monday.

Guest services include currency exchange, safe deposit box, shoeshine, complimentary parking, valet parking, wake-up calls, babysitting, luggage hold, a business center, five meeting rooms, a doctor-on-call, complimentary newspaper, hotel shops, salon services, a multilingual staff, and same-day laundry and dry-cleaning valet. For air transportation, the Veracruz airport is approximately four miles from the hotel.

There are 144 rooms, including seven suites, on four floors. Non-smoking rooms and one room equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, easy chair, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, minibar, television, and trouser press.