Reviews
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Toilet problems
02/10/2008The hotel is quaint and i actually enjoyed the decor. something different from the typical resorts. and we knew from reading some reviews that there was no elevator. we can ...
The hotel is quaint and I actually enjoyed the decor. Something different from the typical resorts. And we knew from reading some reviews that there was no elevator. We can use the exercise. HOWEVER...at check in the bellman was nowhere to be found and while we saved tip money it was a long trek up to the 4th floor schlepping bags. Thank goodness we pack light (saving room for the tequila we had to take back,lol). Then the toilet stopped up. We had to call every day of our stay to have it plunged. Now they knew that room had plumbing problems before we got there. Fix it before renting it out again. The hotel is older but they need to close it - renovate - and reopen with it up to par with the Avalon down the street.
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My Family Vaction Gone Bad!!
01/30/2008It is not what it seems in the pictures. pictures look beutiful! not. are room was pretty dumpy and we had a suite!!! my parents room was located on the ...
It is not what it seems in the pictures. Pictures look beutiful! NOT. Are room was pretty dumpy and we had a suite!!! My parents room was located on the 5th floor (no elevators) by its self next to a broom closet??? The staff was not helpful what so ever. Beach front was not even accesable and the entertament was cheesie. I have been to cancun before and was a great time. This trip was terrable. Spent all of our time outside of the resort. Sorry Avolon but Im not the only on that thought this way, every other guest there was also complaining about everything. And they really only have one pool with pool bar. The rest of the bars and all the restrants where at the avlon baccara Grand which is at least a block down the road!!!! To really top it all off travel agent messed up our booking and didnt give them our all exclusive info. Spend two days of our vaction trying to figure it out and no help from travel agent or The Avolon. And now we have a lawyer!!
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Bait and Switch
12/30/2007We booked a 2-bedroom suite in august for a december trip. on arriival we were told that our rooms were not available and we would be accommodated next door ...
We booked a 2-bedroom suite in August for a December trip. On arriival we were told that our rooms were not available and we would be accommodated next door at the sister property, The Avalon Grand. We specifically chose the smaller Avalon Baccara for its Mexican decor and size. We were given a very nice (but very plainly decorated) 2 bedroom suite on the 4th floor (with no elevator). We had to climb 4 flights of narrow winding stairs each time we returned to our room.
I definitely got the feeling that we were the victims of bait and switch. For a hotel with only 27 rooms, it seems to always be available to book on Online Travel Website. I guess they know they can always send them next door.
I would definitely not book again at the Baccara or the Grand because I feel that we were deceived. -
nice but not quite what i expected
12/26/2007First let me start by saying, the staff was extremely nice, but the accomodations are what are most important, especially when traveling with children. first the beach was closed, so ...
First let me start by saying, the staff was extremely nice, but the accomodations are what are most important, especially when traveling with children. First the beach was closed, so from there it was just not going to be a pleasant experience. i enjoyed the old world charm of the hotel and its atmosphere, but the rooms do need to be repainted, retiled, etc, i think you get the point. The beds are horrible! cant' stress that enough and there are no elevators, so wear comfortable shoes. We checked out on the third morning, we needed a hotel with beach access for our girls or it would have been a long and miserable experience. But as I said before, the staff was very very nice, so we left not because of them, but because of the lack of beach access.
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Our First Trip To Cancun
12/18/2007We have been to many beach getaways, but few can compare to our latest adventure. first and most importantly, this hotel is not the typical huge resort that is found ...
We have been to many beach getaways, but few can compare to our latest adventure. First and most importantly, this hotel is not the typical huge resort that is found in the hotel zone. It is rustic, charming and the staff there could not be friendlier. From the front desk to Juan our pool bartender, everyone was truly glad that you were staying with them.
We did not do the all inclusive plan, but decided to eat at the restaurant one very rainy evening. We had the place to ourselves and everything from the sushi appetizer to my duck breast, was great. We are very picky about our dining experiences, so take it as a fact ...this was good food, prepared well, severed by our attentive bartender/waiter in a pretty location overlooking the ocean. (the A/C was not working that evening)
Now that I've mentioned the ocean, I have to tell you our only disappointment... there is no beach to speak of. On all but our last day, the ocean waves came right up to the sea wall. This is a problem all along the coast and not limited to just this hotel. Appears hurricane Willmar wiped the beach away 2 years ago.
