Cafe La Fiesta is a convenient, onsite destination for breakfast, lunch, and dinner. For lunch and dinner, guests will find steak and seafood at El Delfin and fine Italian cuisine at Restaurant Rosata. 24-hour room service is available. For cocktails and lighter fare, head to the Lobby Bar, Huapango Bar, and La Palapa poolside bar.

Guest services include currency exchange, concierge, a safe deposit box, shoeshine, free parking, valet parking, wake-up calls, babysitting, a multilingual staff, luggage hold, a business center, nine meeting rooms, a doctor-on-call, complimentary newspaper, hotel shops, salon services, ice and vending machines, and same-day laundry and dry-cleaning valet. For air transportation, the Veracruz airport is about 15 miles from the hotel.

There are 233 rooms, including suites, on seven floors. Room types include Double, King, Club Level, and Suites. Non-smoking rooms and rooms equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, easy chair, fax machine, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, minibar, television, and trouser press.